From sign-up to claim payout — here’s exactly what happens at every step.
StuCover bundles Device Insurance and Health Insurance into one simple membership. Here’s how each works, and how claims are processed.
Add your phone or laptop's make, model, and serial/IMEI number in the app.
Upload a photo of your device and proof of purchase or ownership.
Our team verifies your submission and activates device coverage within 48 hours.
Provide your basic health and institution details securely in the app.
Review what's covered under your selected tier — consultations, basic treatment, emergencies.
Confirm enrollment and your health cover activates alongside your device plan.
Log the incident in the app with a short description and any supporting evidence.
Our claims team reviews the submission against your plan's coverage terms.
You're notified of the outcome and any next steps directly in the app.
Approved claims are settled via repair, replacement, or reimbursement.
